Refund Policy

Last updated: 18 October 2026

Cancel any time

You can cancel your subscription whenever you like from Account → Manage subscription. After you cancel you keep full access until the end of the period you've already paid for, and you won't be charged again.

Refunds

Because access starts immediately and is used straight away, we don't refund the current month once it has started, and we don't give partial refunds for unused days.

We will refund you if:

• you were charged by mistake, or charged more than once for the same period;
• a fault on our side meant you couldn't use the service you paid for; or
• we end the service during a period you've paid for (you'll get the unused portion back).

Your legal rights

Nothing here limits the rights you have under consumer law where you live, including any statutory right to cancel a digital service.

How to ask

Email help@caseanchor.co.uk from the address on your account and tell us what happened. We'll reply within a few working days. Payments and refunds are processed by Polar, our merchant of record, so refunds go back to your original payment method.